Kiana Carn Designs
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FULLY BOOKED FOR PROM 2024

Kiana Carn Designs

Signed in as:

filler@godaddy.com

  • Home
  • Shop
  • KCD WEDDINGS
    • Bridal Gown Inquiry
    • Bridesmaids Inquiry
    • Color List
  • KCD Custom
  • KCD PROM
  • PRICE LIST
  • Gallery
  • Contact US
    • Consultations
    • General Questions
    • Model Search
    • FAQ

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  • Bookings
  • Orders
  • My Account
  • Sign out


  • Sign In
  • Bookings
  • Orders
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FAQs

Any item purchased is subject to Georgia State Tax at 7%

What is the starting price for a custom design?

Please see price list

What is the starting price for a "Collective" special order dress?

All special order styles will start at $360 and increase depending on special order details (i.e. size or extra length)

Can a special order item be rushed?

Special order items CANNOT be rushed. Please order accordingly. 

How long will it take for my dress to arrive?

Dresses typically take 6-10 weeks to arrive. Our buffer time is 8-12 weeks. Please be advised dresses can run up to 4 weeks late. Therefore when you are ordering please take this in to account.

Will I need alterations?

Minimal alterations may be required for the desired fit and should be done with a professional seamstress at your expense.

How far in advance should I place my order?

We recommend ordering  4-6 months in advance of your event date.

Do you offer size consultations to help choose your size?

Yes! If you would like a size consultation please schedule a consulation.

I want a custom item, what is the procedure?

Please fill out the inquiry form under the “Custom” tab. After you submit the form, schedule a consultation. Consultations are REQUIRED for purchasing any custom item. See “Consultations” under “Contact Us“ menu.

Can sketches be modified for custom designs?

You are allowed 2 complimentary sketch modifications per design. Additional modification sketches are $10 each.

Can a special order style be changed during production?

No, please make sure you are ordering the correct, style, color and size. Once your order is confirmed and placed, nothing can be changed.

Can custom designs be changed during production?

Additional changes after a confirmed design between the designer and client will result in a $150 inconvenience fee. If new changes result in new or additional materials the client will be required to submit payment within 24 hours of designer confirming the new changes. There must be at least a 3 month time span between the event date and change confirmation for change approvals. 

Do you offer bridal gown services?

Yes! We are now accepting bridal gown clients.

Do you offer returns or exchanges on your products?

ALL sales are final; ALL items are special ordered or made to order so we DO NOT issue refunds or exchanges on any items.  If you have a problem with an item due to an error please contact us within 48 hours of receiving the item and we will assist you.

Is full payment required for purchasing?

50% deposit is needed  for a custom design. Special order dresses require full payment. Once an order is fulfilled, you have 15 days to pay the remaining balance before your order can be picked up, delivered, or shipped.

Shipping

Standard shipping is 4-7 business days or an Overnight option is also available upon request at an extra cost. Once the item ships, you will receive a tracking number to track your item. In the rare event that the item is lost or stolen in the shipping process, Kiana Carn Designs is not held responsible.  

Please read through this page carefully BEFORE purchasing. Once you make a purchase you are agreeing to the above terms.

Copyright © 2024 Kiana Carn Designs - All Rights Reserved.

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